Frequently asked questions about booking

After signing the order confirmation, we hand over your trip to our event department. They will contact you by e-mail approx. 4 weeks before the booked trip to coordinate all the details with you.

The meals can no longer be changed 14 days before the event.

If no agreement is reached because we are unable to contact you, the specified contract data will be taken and the best offer of food will be produced for the agreed price. The final number of people must be received 14 days before the event date.

Any changes made will be included in the final invoice after the event. This means that you will either be refunded after the trip or have to pay an additional amount.

Contact: Ulrike Wehnert & Prisca Cerny

Event department– 030 55494120 – event@hauptstadtfloss.de

Thank you for choosing a trip on one of our ships or rafts!
Please sign the order confirmation and send it back to us scanned by email or by post by the specified deadline.
We will then send you the partial invoices by email.
We ask you to transfer the invoice amount to our company account on time. You will find the account details, deadlines and installments on the order confirmation and the
partial invoice. The event is only firmly booked and confirmed with us once the order confirmation and down payment have been signed.
Contact person:

Sales

• Andreas Moik anfragen@hauptstadtfloss.de
• Thorsten Gottschalk anfragen@hauptstadtfloss.de

Event department:

• Prisca Cerny event@hauptstadtfloss.de
• Ulrike Wehnert event@hauptstadtfloss.de

You can cancel free of charge until 23:59 on the day of booking.
We reserve the right to charge a processing fee for the period after this time.
Up to 8 weeks before the date, 25% of the order amount will be charged, up to 4 weeks before the date 50% of the invoice amount, up to 2 weeks before the date 75% of the invoice amount and from 2 weeks before the date 100% of the invoice amount will be charged.
If you wish to postpone the raft trip to another date, a postponement fee equal to the cancellation fee will be charged.